Help & FAQ

Welcome to AlevaAura 👋
We’re here to help you. Please review the frequently asked questions below. If you still need assistance, feel free to contact us anytime.

📦 Orders

Q: How can I place an order?
A: Simply select your desired product, click Add to Cart, and complete the checkout process.

Q: Can I cancel or modify my order after placing it?
A: Yes, you can request a cancellation or modification before the order is shipped. Please contact us as soon as possible.

🚚 Shipping & Delivery

Q: How long does delivery take?
A: Delivery usually takes 3–7 working days, depending on your location.

Q: Do you offer nationwide delivery?
A: Yes, we deliver to most cities across Pakistan.

💳 Payment

Q: What payment methods are available?
A: We offer Cash on Delivery (COD) and secure online payment options.

Q: Is online payment safe?
A: Yes, we use secure and trusted payment gateways to protect your information.

🔄 Returns & Exchanges

Q: Can I return or exchange a product?
A: Yes, if you receive a damaged or incorrect product, you may request a return or exchange within 7 days of delivery.

Q: What is the return process?
A: Please email us with details of the issue along with clear pictures of the product.

🏠 Products (Home Supplies)

Q: Are your products quality-checked?
A: Yes, all products go through a quality check before shipping.

Q: Are the product images accurate?
A: Yes, we aim to display images that closely represent the actual product. Minor variations may occur.

📞 Contact Us

If your question is not listed above, please reach out to us:

📧 Email: info.aleva@gmail.com

We aim to respond within 24–48 hours.

Thank you for shopping with AlevaAura ✨