Shipping & Return

Shipping & Return Policy

Welcome to AlevaAura (https://www.alevaaura.com/).
This Shipping & Return Policy explains how we handle shipping, delivery, returns, and exchanges for our home supply products.

🚚 Shipping Policy

📦 Order Processing

  • Orders are usually processed within 1–2 working days after confirmation.

  • Orders placed on weekends or public holidays are processed on the next working day.

⏱ Delivery Time

  • Standard delivery time is 3–7 working days, depending on your location.

  • Delivery timelines may vary due to weather, courier delays, or unforeseen circumstances.

📍 Delivery Areas

  • We currently deliver to most cities across Pakistan.

💰 Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

🔄 Return & Exchange Policy

✅ Eligible Returns

You may request a return or exchange if:

  • The product is damaged, defective, or incorrect

  • The request is made within 7 days of delivery

❌ Non-Eligible Returns

Returns or exchanges will not be accepted if:

  • The product is used, washed, or damaged due to misuse

  • The request is made after 7 days of delivery

  • The product is missing original packaging

🔁 Return Process

  1. Email us at info.aleva@gmail.com within 7 days of delivery

  2. Share your order number and clear photos/videos of the issue

  3. Our support team will review and guide you through the next steps

💸 Refund Policy

  • Refunds are processed after the returned product is inspected and approved.

  • Refunds for online payments will be issued to the original payment method.

  • Cash on Delivery (COD) refunds may be processed via bank transfer or store credit.

❗ Important Notes

  • AlevaAura reserves the right to approve or reject any return or refund request.

  • Delivery charges are non-refundable unless the error is from our side.

📞 Contact Us

For any shipping or return-related questions, please contact us:

📧 Email: info.aleva@gmail.com
🌐 Website: https://www.alevaaura.com/

By placing an order on our website, you agree to this Shipping & Return Policy.

Thank you for shopping with AlevaAura ✨